If a booking is made within 3 weeks of the event date, full upfront payment is required.
Payment secures your date in our books as we are at times fully booked and non payment of deposit can lead to your place being given to another client.
Work will only commence on your order once a deposit has been made based on the agreed quote and all designs approved by the client.
Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.
In most cases, changes can be accommodated, however, at times it is not possible.
We will, however, endeavour to accommodate you to the best of our ability.
Clients wishing to pick up their products are responsible for the safe delivery of their product and Rosé Crafted Cakes Ltd does not accept responsibility for any accidents that occur once the cake has been collected. We can give you suggestions on how to transport the cake however it is up to the person responsible for transporting the cake to use extreme care when braking, turning and accelerating.
When delivering, Rosé Crafted Cakes Ltd is not responsible for any damage to the cake after setup is complete.
Cakes are heavy and require a sturdy table and optimal room temperature of 23˚degrees or below. Rosé Crafted Cakes is not responsible for any damage to the cake, or shortage of cake, caused by a guest, caterer, wait staff member, or any other person not employed by Rosé Crafted Cakes.
It is important to remember that we are dealing with food and art and no two products are truly ever the same.
There are times when we will need to make decisions during the process of creation that may affect the style of decoration, proportion or structure of the product.
Colour can be subjective and it is vital that clients wishing for exact colour matches provide colour samples and discuss the desired colour when ordering their cake. With regard to a ribbon, we will do their best to match samples provided but are limited by the options available.
No refunds are given for variance in colour, decorations or style as each cake is custom made. Any other refunds are given as credit and only offered or approved by the Manager.
Cake samples are available. We provide 6 mini cakes for $30 which is redeemable off the cost of the cake order when payment is made.
Samples are available on Thursdays, Fridays and Saturdays subject to availability.
Fondant covered cakes should not be refrigerated but stored in a cool, preferably air-conditioned room, out of sunlight. Once cut, cakes should be stored in an airtight container or plastic wrap in the refrigerator. Sliced cake and cupcakes can also be stored in an airtight container and frozen for up to 3 months.
By paying a deposit, the client accepts these Terms & Conditions