Rosé Crafted Cakes Terms and Conditions

Quotes are valid for 7 days from date of issue.

Deposits

To confirm your booking we require a 50% non-refundable, non-transferable deposit.

If a booking is made within 3 weeks of the event date, full upfront payment is required.

Payment secures your date in our books as we are at times fully booked and non payment of deposit can lead to your place being given to another client.

Work will only commence on your order once a deposit has been made based on the agreed quote and all designs approved by the client.

Confirmation of orders

Upon receipt of your order you will be emailed a copy of your order.

Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.

Balance Due

The balance of payment is due via bank deposit no later than 3 weeks prior to the delivery date.

Cancellations and Refunds

Deposits are non-transferable and non-refundable. If an order is cancelled, the deposit will be forfeited. Once delivery is accepted or cake/s collected, no refunds will be issued.

Changes

Any changes made to your order within 14 days of collection or delivery may incur a surcharge, depending on the change requested.

In most cases, changes can be accommodated, however, at times it is not possible.

We will, however, endeavour to accommodate you to the best of our ability.

Delivery

Cakes and cupcakes are made and packaged in a safe way so that they are stable when travelling.

Clients wishing to pick up their products are responsible for the safe delivery of their product and Rosé Crafted Cakes Ltd does not accept responsibility for any accidents that occur once the cake has been collected. We can give you suggestions on how to transport the cake however it is up to the person responsible for transporting the cake to use extreme care when braking, turning and accelerating.

When delivering, Rosé Crafted Cakes Ltd is not responsible for any damage to the cake after setup is complete.

Cakes are heavy and require a sturdy table and optimal room temperature of 23˚degrees or below. Rosé Crafted Cakes is not responsible for any damage to the cake, or shortage of cake, caused by a guest, caterer, wait staff member, or any other person not employed by Rosé Crafted Cakes.

Design

Rosé Crafted Cakes aims to produce products of the highest standard that fulfil the desires of our clients as we understand them.

It is important to remember that we are dealing with food and art and no two products are truly ever the same.

There are times when we will need to make decisions during the process of creation that may affect the style of decoration, proportion or structure of the product.

Colour can be subjective and it is vital that clients wishing for exact colour matches provide colour samples and discuss the desired colour when ordering their cake. With regard to a ribbon, we will do their best to match samples provided but are limited by the options available.

No refunds are given for variance in colour, decorations or style as each cake is custom made. Any other refunds are given as credit and only offered or approved by the Manager.

Consultations

We can meet for a cake consultation however in most instances we can discuss over the phone or via email.

Cake samples are available. We provide 6 mini cakes for $30 which is redeemable off the cost of the cake order when payment is made.

Samples are available on Thursdays, Fridays and Saturdays subject to availability.

Storage

Buttercream covered cakes, naked cakes and cupcakes should be refrigerated in the box in which they were delivered, and removed from the fridge and brought to room temperature prior to serving.

Fondant covered cakes should not be refrigerated but stored in a cool, preferably air-conditioned room, out of sunlight. Once cut, cakes should be stored in an airtight container or plastic wrap in the refrigerator. Sliced cake and cupcakes can also be stored in an airtight container and frozen for up to 3 months.

Allergens

Please discuss with us if any of your guests have special dietary requirements. Cakes can be made free of allergens such as gluten, wheat, dairy, eggs, nuts etc. Please be aware that although these ingredients can be removed from the cakes, products are made in a kitchen where allergens are used and as such we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive. Rosé Crafted Cakes Ltd cannot be held liable for any allergic reactions

Photographs

All cakes are photographed prior to, or upon delivery. Rosé Crafted Cakes Ltd reserve the right to use any photographs for display or promotion without compensation to you.

Cake Stands

A fee of $80 is charged for the hire of cake stands.

Each and every cake made by Rosé Crafted Cakes is uniquely crafted using high-quality ingredients. We trust that you will love your cake and invite all feedback.

By paying a deposit, the client accepts these Terms & Conditions